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Gee, this is interesting. A fellow tech writer finds problems with a new
software application. Same person advises other tech writers of the things
she/he has found. Result: we ask the messenger what he/she has done to fix
the problems.
I thought software vendors would run their software through a QC process,
even though my experience has indicated over the years that a company's QC
"process" may be, well, less than effective. Nonetheless, if something
doesn't work, it doesn't work. I've spent a lot of my time -- more than I
should -- letting companies like Symantec, Adobe, and Dell know of problems
I've encountered. If they replied, they wanted me to fix the problem or
perform some really time- and labor-intensive effort to make their software
work.
I don't own the software. I'm only a licensee. And, the software doesn't
require a programmer to use it, supposedly. So, why can't a vendor sell and
support its products?
As for Anonymous, I believe that she/he did have an "agenda:" to let those
on this list know about his/her experience with Flare. What's the concern
over an agenda? Each of us has an agenda: pay the mortgage, wake up in the
morning, drink coffee, etc.
Donald H. White
Sr. Technical Writer/Editor
James River Technical Communications LLC
804.795.2914
dwhite -at- jrtcllc -dot- com
www.jrtcllc.com
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