Re: MadCap Nightmare

Subject: Re: MadCap Nightmare
From: "Bill Swallow" <techcommdood -at- gmail -dot- com>
To: "Donald H. White" <trlbldr -at- comcast -dot- net>
Date: Thu, 10 Aug 2006 14:47:04 -0400

Besides, the onus is NOT on the licensed user to fix problems. Rather, the
vendor should. A bug or two, that's pretty normal. Buggy? That's not. So, it
doesn't matter to me whether the anonymous messenger has ever e-mailed or
called MadCap.

Well, that's you. But a problem can never be fixed if it's not brought
to their attention. Further, if only one person brings it to their
attention, it can easily be dismissed as user error, especially if it
can't be duplicated. Who knows - maybe there's a particular feature
about a particular OS that's causing the issues, and is something that
isn't de4ault on the testing environment images. We don't know. So
bring up the issues with MadCap. They welcome any and all feedback.
Otherwise, what do you expect to happen? Nothing? I think you got what
you wanted.

Bill Swallow
HATT List Owner
WWP-Users List Owner
Senior Member STC, TechValley Chapter
avid homebrewer and proud beer snob
"I see your OOO message and raise you a clue."

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Re: MadCap Nightmare: From: Al Geist
RE: MadCap Nightmare: From: Donald H. White

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