RE: Reviewers who don't review

Subject: RE: Reviewers who don't review
From: "John Rosberg" <jrosberg -at- interwoven -dot- com>
To: "John Posada" <jposada01 -at- yahoo -dot- com>, "Carrie Baker" <carriebak -at- gmail -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 3 Aug 2006 10:59:13 -0500

-----Original Message-----
From: John Posada [mailto:jposada01 -at- yahoo -dot- com]
Sent: Wednesday, August 02, 2006 8:13 AM
To: Carrie Baker; TECHWR-L
Subject: Re: Reviewers who don't review
John Posada wrote:

>>but the QA geek didn't hire us. They hired him to do what he does,
and unless he is instructed by his management that his job includes
documentation review (like around here), he'll do what management
requires of him, and they didn't say "review docs".<<

And he's absolutely correct -- I've seen, at a couple of shops,
responsibility for doc/help reviews added to Job Descriptions for the
appropriate personnel -- this, of course, did not make the problem
vanish overnight, but it certainly helped.

I've also seen the reviewers and expected turnaround times listed in the
Doc Plans for projects. Ditto the lack of disappearing problems, but it
does make the issue more visible, and can help make certain that SOME
reviews do occur on time.

If they ALL occurred on time, and with a good level of quality, I
shudder to think of what might come unglued in the universe.

John Rosberg

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!

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Re: Reviewers who don't review: From: John Posada

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