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> > What I'm getting at is, understand that the person you are
> > handing the document to does not have the time to look at it.
>
> He needs to take that up with his manager, not stiff you.
No, you need to take it up with your management and let the "big
brains" hash it out and come to an agreement that everyone can live
with on an ongoing basis. The sme is probably just following
instructions from above.
>
> > > A company hired us to make user guides for their projects.
> >
> > but the QA geek didn't hire us.
>
> So what?
So, unless you enjoy beating your head against the wall, what you
want has to fit into what he has been told.
> > They hired him to do what he does, and unless he is
> > instructed by his management that his job includes
> > documentation review (like around here),
>
> Good grief -- that's assumed, John. We're not talking about asking
> someone to review a doc because you think they're smart.
Assumed? You still doing that? Not me...I assume nothing.
> > he'll do what management requires of him, and they
> > didn't say "review docs".
> Who said they didn't? What TW in her right mind would ask anyone
> she didn't HAVE to?
What TW would ask some of the stupid question that they do on this
list? (and yes, there is such a thing as a stupid question)
Besides...were you there when the sme was told to answer any
questions? Were you copied on the email? Shoot, some smes are told to
ignore us
All I know is that I stopped fighting the system and in trying to
work within it, have been getting more reviews on a timely basis.
John Posada
Senior Technical Writer
"I think the problem, to be quite honest with you, is that you've never actually known what the question is."
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