RE: Developing a Methodology

[eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com]

"Johnson, Tom" <TJohnson -at- starcutter -dot- com> wrote on 05/26/2006 09:05:01 AM:
> I went through a Six Sigma course way back in its infancy (circa
> 1989) and at that time there were no standards regarding
> documentation defects. We threw around some ideas, but we never
> applied Six Sigma to our manuals. It was much easier to see how the
> program applied to electronic components and assemblies.

There exist very few "standard" defects for any aspect of any product.

What is considered a defect in a VW Phaeton certainly isn't the same as
what is considered a defect in a VW Lupo, Polo, or Golf. The acceptable
bounce and noise of a Smart car is show-stopping defect in an M-Class.

What passes as extraordinary journalism and writing for the Enquirer
wouldn't pass muster at the Post (then again ... lol).

"Quality" is subjective. The "Sixth Sigma" is not in relation to an
absolute measure or standard point. It's in relation to your target
definition of "perfection" or in most cases, your realistic expectations
of acceptable.

Eric L. Dunn
Senior Technical Writer

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