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Re: Locating buried documents

Subject: Re: Locating buried documents
From: "Sandy Harris" <sandyinchina -at- gmail -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 24 May 2006 22:43:17 +0800

Parrott, Kathleen E. <kathleen -dot- parrott -at- ngc -dot- com> wrote:

Can any of you kind folks tell me how you have resolved the problem of
users being unable to locate documents? ...

I'd say the obvious solution is to provide them with some sort of
search facility. However, there are lots of other approaches.

Some sort of set of meta-documents that help people find things?
FAQ, Troubleshooting Guide, ...

Do you have an overall TOC? Can you build one easily? An index?
A permuted index?

What format are the docs in? As long as they're all in one format,
generating an overall TOC or index is not hard. e.g. here's one
built automatically from the HTML headers in a 20-file doc suite:
http://www.freeswan.org/freeswan_trees/freeswan-2.06/doc/toc.html

Another technique is to concatenate large chunks of doc into
one big file, so users can search it with their favorite tool,
perhaps a browser or emacs.

--
Sandy Harris
Zhuhai, Guangdong, China
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References:
Locating buried documents: From: Parrott, Kathleen E.

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