RE: Reading the manual as a last report

["Anameier, Christine A - Eagan, MN - Contractor" <christine -dot- a -dot- anameier -at- usps -dot- gov>]

Arroxane wrote:
>  I believe that 'somebody' was me. . . .

There actually was a different post by somebody else that cited a
study... I remember it mentioned asking someone in the next cube or next
office, then turning to a company's internal tech support, then trying
external vendor tech support, and then finally reaching for the manual.

I appreciate your repost, though. You make a very good point about how
users tend to go for the fastest source of information. 

thanks!
Christine
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy.  Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.