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David writes:
> Among other things, it states that Toyota abandoned ISO 9000
> certification a few years ago, returning to their own Toyota
> Production Standard. Last I heard, not being ISO certified any more
> has not hurt either their quality or reputation.
True, but there's a difference between "Toyota" deciding not to pursue ISO 9000 and, for example, "Billy Bob Joe's Machine Shop". Toyota has a brand and reputation that it can stand on.
Just another thought to add to this.
Rob
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