TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Ari Gelberman is looking for an Analyst/Instructional Developer in
Southfield.
Contact name
ARI GELBERMAN
Sr. Human Resources Representative
Company name
Blue Cross Blue Shield
Phone and fax number
248-448-6498
248-448-5764
E-mail address and company URL (optional)
AGelberman -at- BCBSM -dot- com
Position title
Analyst Instructional Developer
Type of position (e.g., permanent, contract, freelance, full-time or
part-time)
Permanent
Length of position (for contract and freelance positions only)
Job location (e.g., Farmington Hills, Livonia, Ann Arbor)
Southfield, MI 48034
Salary or hourly rate range
Based on experience and skill set (Competitive Salary and Excellent
Benefits)
Job description
Accountable for successful project implementation, documentation or
training course in administration. Documenting and maintaining online
policy and procedure manuals for MCMO units. Consulting with designated
subject matter experts. Project management of assigned tasks.
Adherence to specific deadlines.
DUTIES and RESPONSIBILITIES:
* Monitor and control varied, complex operations to achieve goals and
conserve resources.
* Develop standards and educate employees to carry out job
functions.
* Provide effective/efficient solutions to business problems and
effectively communicate recommendations to all levels of employees.
* Plan, coordinate, develop and implement approved projects which
are divisional and/or corporate in scope.
* Represent department and division as requested on work groups and
special assignments.
* Establish and meet deadlines and reporting requirements.
* Develop documentation (both on-line and paper) for use by
operational areas.
* Develop performance-based training to meet operational need and
requirements.
* Conduct front-end analysis and develop general specifications for
training and documentation.
* Work closely with subject matter experts (SME's).
* Evaluate documentation/training to ensure cost effectiveness.
* Other duties may be assigned.
Skills and education required; preferred
Bachelor's Degree in Instructional Technology, Technical Communications
or related field preferred.
EXPERIENCE:
* Three (3) to five (5) years claims/benefits or two (2) years
corporate writing experience and/or similar experience in related field.
* Demonstrated oral and written communications skills, with emphasis
on syntax, grammar and presentation of material.
* Demonstrated PC skills: Word Processing, DOS or Windows required;
Desktop Publishing, Spreadsheets, Project Management software preferred.
* Knowledge of Medical Terminology preferred.
* Other related skills and/or abilities may be required to perform
this job.
DEPARTMENT REQUIREMENTS:
Minimum of two years corporate writing experience, preferably related to
procedural documentation.
Experience with Dreamweaver and Microsoft Office products.
Strong ability to multi-task, manage projects proactively, and follow-up
with team leader on project status.
Exceptional organizational and interpersonal skills.
DEPARTMENT PREFERENCES:
Experience with Fireworks, RoboHelp and/or Flash.
Experience in developing e-learning tools.
Familiarity with MCMO programs.
The information contained in this communication is highly confidential
and is intended solely for the use of the individual(s) to whom this
communication is directed. If you are not the intended recipient, you
are hereby notified that any viewing, copying, disclosure or
distribution of this information is prohibited. Please notify the
sender, by electronic mail or telephone, of any unintended receipt and
delete the original message without making any copies.
Blue Cross Blue Shield of Michigan and Blue Care Network of Michigan are
nonprofit corporations and independent licensees of the Blue Cross and
Blue Shield Association.
New from Quadralay Corporation: WebWorks ePublisher Pro!
Completely XML-based online publishing. Easily create 14 online formats, including 6 Help systems, in a streamlined project-based workflow. Word version ships in June, FrameMaker version ships in July. Sign up for a live, online demo! http://www.webworks.com/techwr-l
---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit http://www.techwr-l.com/techwhirl/ for more resources and info.
