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The battle is irrelevent. Your clients' needs clearly demand more than
a newsletter. The battle is going to be long, nasty, painful, and dumb
until you really address what clents need and not what you want to
provide them.
On 5/13/05, Lyda Woods <lwoods -at- plexisweb -dot- com> wrote:
> The technical writers at my company are in a pitched battle to take
> editorial control of a proposed client newsletter (to current clients
> only). We sell a healthcare claims adjudication system and my idea is
> to attach a public link into the help system so that users can have
> instant access to the newsletter. We are also going to use help as a
> documentation organizer for clients, as you'll see in the proposal I've
> written below.
>
> Client Newsletter
>
> Purpose: to answer client mandate for more up-to-date help and support
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