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My definition of "online help" and "books" is perhaps idiosyncratic.
To me, online help is highly topic-oriented help that is usually
connected to and viewable directly within another application. Usually
it is *only* viewable within that application. It usually features
context-sensitive help. It is best accessed by an index or text search,
in an unordered fashion, as the user works with the application.
"Books" include printed books, books available online through PDF, and
even books available online through HTML. Books are viewable by
general-purpose tools such as Acrobat Reader or browsers. Books are not
usually context-sensitive. They can be accessed by an index or by text
search, but they are usually organized by a TOC, and the user often
accesses them through the TOC.
Some may maintain that the division between these two is blurry. My
counter-argument is that when it is, you get unsatisfactory
documentation.
Joe
-----Original Message-----
From: bounce-techwr-l-216553 -at- lists -dot- techwr-l -dot- com
[mailto:bounce-techwr-l-216553 -at- lists -dot- techwr-l -dot- com] On Behalf Of Suzette
Leeming
Sent: Tuesday, May 10, 2005 10:58 AM
To: TECHWR-L
Subject: Re: Online Help Tool - Decision
New from Quadralay Corporation: WebWorks ePublisher Pro!
Completely XML-based online publishing. Easily create 14 online formats, including 6 Help systems, in a streamlined project-based workflow. Word version ships in June, FrameMaker version ships in July. Sign up for a live, online demo! http://www.webworks.com/techwr-l
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