RE: Academic Research in TechComm

Subject: RE: Academic Research in TechComm
From: "Neumann, Eileen" <ENeuman -at- franklintempleton -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 31 Mar 2005 11:04:44 -0500


In this case, why bother striving for high quality in tech communication? Mediocrity seems king...

Eileen Neumann
Business Rules and Procedures

-----Original Message-----
From: Jim Shaeffer [mailto:jims -at- spsi -dot- com]
Sent: Thursday, March 31, 2005 10:54 AM
To: TECHWR-L
Subject: RE: Academic Research in TechComm




I think Technical Communicators may be frustrated when they try to
extend the value proposition in the following fashion:

If Technical Communication is valuable, then higher quality Technical
Communication will be more valuable. Therefore, management should
support our efforts to improve the quality of Technical Communication.

I would argue, if we define "quality" along the lines used in STC
competitions, that the difference in the business value of quality
technical communication versus the business value of merely adequate
technical communication often approaches zero.

Further, if increases in perceived quality come with an increase in
cost, such a change effort may actually have a negative value to the
business.

Jim Shaeffer



Notice: All email and instant messages (including attachments) sent to
or from Franklin Templeton Investments (FTI) personnel may be retained,
monitored and/or reviewed by FTI and its agents, or authorized
law enforcement personnel, without further notice or consent.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WEBWORKS FINALDRAFT - EDIT AND REVIEW, REDEFINED
Accelerate the document lifecycle with full online discussions and unique feedback-management capabilities. Unlimited, efficient reviews for Word
and FrameMaker authors. Live, online demo:
http://www.webworks.com/techwr-l

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.



Follow-Ups:

Previous by Author: RE: OT Criticizing writers (was Technical Writing - What's the catch?)
Next by Author: RE: Academic Research in TechComm
Previous by Thread: RE: Academic Research in TechComm
Next by Thread: Re: Academic Research in TechComm


What this post helpful? Share it with friends and colleagues:


Sponsored Ads