Re: Transitioning User Expectations from Feature to Task-Based Information

[TechComm Dood <techcommdood -at- gmail -dot- com>]

> > So, how do you teach old doc users new doc tricks? Given that the
> > information schema in their head that they are using to look for
> > information in the doc is about the feature and not about the task, how
> > can I help them find the information they need in a task-based document.
> > Can anyone suggest resourcesâbooks, web sites, war storiesâfor
> > transitioning users to being task-based?
> >
> 
> I don't think that it's a case of helping users make the transition so
> much as accomodating them - especially since one is your manager.
> 
> Why not provide a feature-based Toc along with the regular one? That
> shouldn't take up too much time, and, that way, you can accomodate everyone.

Or you could just INDEX the document intelligently and point them to that. ;-)

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