TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
...So the question I have is this. Are you interested in determining if the employees in your technical communication department are meeting company expections--wtih possible future promotions and pay raises as a reward? Or are you interested in determining if your technical communications department is supporting a corporate objective, perhaps reducing the average daily number of phone calls to the help desk or producing more cost effective documentation?
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The latter.
My client is a young company that has grown rapidly. One of the top guns in the company has been tasked with developing manageable and measurable objectives and, as a result, all the managers, including the manager of the Tech Comm dept, have been asked to define some manageable and measurable objectives for their departments.
The achievement of an objective needs to include:
- the identification and prioritization of the desired results
- methods for tracking and measuring progress
- methods for assessing how well the results were achieved
Reducing the number of phone calls to the help desk and producing more cost-effective documentation are excellent manageable and measurable goals and I will suggest them at the next meeting with the manager. What other things are you (TECHWR-lers) doing in your tech comm departments? How do you measure progress? How do you determine how well you have achieved the goal?
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