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> I have a problem that I hope someone here can help resolve.
> I am a Procedures Admin within a large government contracting
> company. Our procedures are published online after being
> amended and signed off by functional management. We have
> found, however, that the actual users are not getting the
> message that the process has changed. Now one could say that
> it's management's responsibility to get it to the actual
> users, users who are being written up by auditors for not
> knowing the document/process has changed, but all fingers are
> currently pointing in my direction as the villain. I,
> however, have no way of knowing who the actual user's are
> (BIG company).
>
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