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>From the account manager of a multi-hundred-thousand-dollar product, on
what a customer would require to renew his yearly multi-thousand-dollar
maintenance contract:
> The customer said that he would be willing to renew the maintenance
for the XXX if XXX would
> a). Announce when a new release of XXX was going to come out.
> b). New and updated manuals
> c). 64Bit support.
BTW...this is for a set of four manuals that were created by my
predecessor.
John Posada
Senior Technical Writer
Isogon Corporation http://www.isogon.com
"Realizing Your Business Goals
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