Sometimes docs make a difference

Subject: Sometimes docs make a difference
From: "John Posada" <JPosada -at- isogon -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 14 Apr 2004 08:42:58 -0400


>From the account manager of a multi-hundred-thousand-dollar product, on
what a customer would require to renew his yearly multi-thousand-dollar
maintenance contract:

> The customer said that he would be willing to renew the maintenance
for the XXX if XXX would
> a). Announce when a new release of XXX was going to come out.
> b). New and updated manuals
> c). 64Bit support.

BTW...this is for a set of four manuals that were created by my
predecessor.

John Posada
Senior Technical Writer
Isogon Corporation
http://www.isogon.com
"Realizing Your Business Goals
Through Software Asset Management"


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