Re: Knowledge of subject matter

[eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com]

> And who will pay the costs or additional technical support
> and lack of
> repeat business when you don't document for the end user?

Nice sentiment, but it's who pays the techwriter immediately that's of 
more concern.

Now, if the company policy is such that the techwriter sees doom in the 
future, well they should work towards changing their "customer's" view to 
match the end user's view.

To do it any other way means the techwriter is jeopardising their 
short-term viability. If the writer is cut in the short-term does it 
really matter who pays for the support costs down the road?

Eric L. Dunn
Senior Technical Writer

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