RE: Is this a typical technical writing environment?

["Karen Zorn" <klzorn -at- zorntech -dot- com>]

> Many programmers and other engineers do seem to see and
think about the world differently that the majority. They apply logical
reasoning to many situations, even those where it is not warranted. They
perceive that this logical approach makes the most sense and conclude
that
it's the only reasonabe way *anyone* would approach things. It's what
makes
engineers so good at resolving engineering problems but so bad at
resolving
real-world interface issues.


Not too long ago I was present a presentation given by a TW and an
engineer SME. The point that was driven across was the while TW thought
creatively and asked good questions (as perceived by TWs in the
audience), the SME answered *literally*. Sometimes the answers were one
word, other times highly technical, although both did answer the
question, maybe not the way the TW anticipated. Asking questions of
engineers/programmers and other highly technical folks that get you the
answers you need is a skill that all TWs need to develop or enhance.

Karen L. Zorn
Zorn Technologies, Inc.
Mesa, AZ
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