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Re: Best idea of the week, make that year. Yeah, yeah, I know the year just started

Subject: Re: Best idea of the week, make that year. Yeah, yeah, I know the year just started
From: "Karen E. Black" <kblack_text -at- hotmail -dot- com>
To: techwr-l -at- lists -dot- raycomm -dot- com
Date: Fri, 20 Feb 2004 10:03:32 -0500

Maybe this was the most brilliant idea since Ctrl-Alt-Del, but I'm guessing that Digibuy was getting so many calls from customers questioning a line item on their credit card statements that they had to react to save their sanity and lower their costs. Myself, I would have understood from the second or third iteration of "This is NOT a BILL." I've been billed by Digibuy before, but I knew from the dollar amount (converted from USD) what it was for.

Karen Black in Toronto, cynical as all get out

Dick Margulis wrote:
> Wanna see a brilliant example of how you as a writer can cut down on
> call volume to your company?
>.*snip order confirmation letter*
> Think how many times you've questioned a charge on your statement for
> exactly this reason and made a call to the company to find out what it
> was about.

> Kudos to DigiBuy for this.

From: "Mike O." <obie1121 -at- yahoo -dot- com>
Also kudos to the management team who decided to implement the CRM tool that
sent that letter.

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