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I've wondered about similar issues as well. For one-off clients that
we've had, how do you 'wrap up' the account and leave them with warm,
fuzzy feelings about using our services again? I was thinking a little
gift (after they pay you). Like, we did some work for an Apple
development house, and our two clients are both heavy iPod users. So, I
think I'll send them some iPod skins. They cost about US $20 and would
probably make them happy.
As to the actual customer satisfaction issue, you probably wouldn't want
to include it with the gift--you'd probably get biased results. Still, I
think a 3 to 5 question survey is a great idea, and it shows that you're
interested in providing good service. If you have a company set up, or
if you have other partners, I would have somebody else send it. The
client is likelier to be more honest that way. Cheers. DB.
> -----Original Message-----
> From: bounce-techwr-l-124377 -at- lists -dot- raycomm -dot- com
> [mailto:bounce-techwr-l-124377 -at- lists -dot- raycomm -dot- com] On Behalf
> Of Bonnie Granat
> Sent: January 7, 2004 1:09 PM
> To: TECHWR-L
> Subject: Customer Satisfaction
>
>
>
> Would it be a good idea for a freelancer to conduct follow-up
> with customers on their satisfaction with the services they
> received? If so, would a quick, three-question survey in
> e-mail be sufficient? Any thoughts?
>
> Bonnie Granat
> www.granatedit.com
>
>
>
