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Nah, People asked to respond to this type of question
with a rating give a "meets expectations" kind of answer.
And you are right, those that really read the stuff
often slam the docs unless they are very, very good.
Only about 10% of our users actually read help
files or manuals.
Rick
> I am having a dispute with someone at work about what
results operator's manuals typically get in customer
satisfaction surveys. I claim that manuals traditionally get
a lower grade than other things customers are asked about.
My colleague seems unaware of that and before raising the
issue I would like to back it up with some hard facts.
Isn't this like saying the color "orange" gets a lower grade
than the fruit "apple"? "..other things customers are asked
about" WHAT other things that a customer is asked about? How
do you make a comparison between operator manuals and, for
example, 24 hour customer support.
Besides...manuals cannot get a rating...the quality and
usefulness of a manual can, and I don't know how you
quantify unlike objects.
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