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Manuals? What manuals? Nobody Reads Those Fine Manuals ;)
John
-----Original Message-----
From: Broberg, Mats [mailto:mats -dot- broberg -at- flir -dot- se]
Sent: Monday, December 08, 2003 09:54 AM
To: TECHWR-L
Subject: Customer satisfaction issues
Dear listmembers,
I am having a dispute with someone at work about what results operator's manuals typically get in customer satisfaction surveys. I claim that manuals traditionally get a lower grade than other things customers are asked about. My colleague seems unaware of that and before raising the issue I would like to back it up with some hard facts.
Does anyone have any links or text passages backing up my view? Or am I totally wrong?
