Advice re: RoboHelp/RoboDemo maint. packs

["Lisa A. Roth" <roth -dot- lisa -at- jimmy -dot- harvard -dot- edu>]

Hello there,

I am currently helping my company to evaluate our needs before (hopefully) 
purchasing RoboHelp and RoboDemo. To help me with this, I was hoping to 
hear a few opinions from the trenches. I am interested in hearing from 
anyone and everyone, but the opinions of people at small businesses are 
especially welcome.

We are a small business, and I am currently trying to decide whether or not 
I should recommend purchasing a maintenance plan for RoboHelp and RoboDemo. 
If yes, then I am also wondering whether we should buy one of the bronze 
(i.e., low-level) maintenance plans and funnel technical support issues 
through one user, or whether we should get a maintenance plan for each of 
the three users.

Herein lies the dilemma:

* Do you feel that your investment in the maintenance plan was worthwhile? 
How do you use it most of the time?

* Given the availability of such excellent peer-based support such as 
TECHWR-L and similar groups, do you find that your primary reason
   for purchasing the maintenance plan is less for technical support and 
more for the access to upgrades?

* On the average, how often do you receive these upgrades? Is the frequency 
enough to result in any substantial
   savings vs. buying the upgrades as you need them? (We may find that we 
don't need to be "riding the crest" of
    every new version. At least in the beginning, our use of the 
application would most likely NOT take advantage
    of some of the higher-end possibilities.)

Thanks everyone for your thoughts! Much appreciated...

Lisa A. Roth

ECOG
900 Commonwealth Ave
Boston, MA 02215
Phone: (617) 632-3610
Fax: (617) 632-5414



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

NEED TO PUBLISH YOUR FRAMEMAKER CONTENT ONLINE?

RoboHelp for FrameMaker is a NEW online publishing tool for FrameMaker that
lets you easily single-source content to online Help, intranet, and Web.
The interface is designed for FrameMaker users, so there is little or no
learning curve and no macro language required! Call 800-718-4407 for
competitive pricing or view a live demo at: http://www.ehelp.com/techwr-l3

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.raycomm.com/techwhirl/ for more resources and info.