RE: YOU are responsible, even when YOU are not to blame (long)

["Mike Bradley" <mbradley -at- techpubs -dot- com>]

> Andrew suggests that in the high-tech business model, nothing is repeated
> from project to project. There is no learning (and apparently no hugging
> either). Some businesses operate that way; in Watts Humphreys's Software
> Maturity Model, they're Level 1 organizations. (JoAnn Hackos adopted the
> model to doc groups, adding Level 0: Oblivious.) These businesses
> struggle
> for the obvious reason that they can't improve; the quality of
> their work is
> random. Who wants random quality? As soon as a business or organization
> becomes conscious, it realizes that its function is to do things over and
> over. (I don't write a book, I write books.)  Successful business try to
> avoid the approach Peter Cook once elucidated: "I have learned from my
> mistakes, and I feel I can repeat them exactly."

I work there!

= Mike Bradley
  Tech Pubs


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