Category vs. Alphabetical Listing in Contents Tab in Online Help

["Matthew Nankin" <mgnankin -at- hotmail -dot- com>]

We are in the middle of upgrading our help system and trying to decide the 
relative merits of an online contents tab organized by subject vs. that same 
contents organized alphabetically. I checked the archives and was unable to 
find anything that specifically addresses this issue for the purposes of 
designing the contents within an online help system. Does anyone have any 
experience exploring this question and would you please share your findings 
with me? Thanks.


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