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Subject:RE: STC Letter to the Editor From:Jason Willebeek-LeMair <jlemair -at- cisco -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 5 Nov 2002 09:33:53 -0600
-----Original Message-----
From: Grant, Christopher [mailto:CGrant -at- glhec -dot- org]
In my experience, I have NEVER heard a user say, "Boy, I just can't use this
manual because it's so UGLY!"
OTOH, I have OFTEN heard users say, "I don't use this manual because the
information in it is useless and incorrect."
-----Reply-----
True. But, I have heard users say "I can't find the information that
I am looking for", even when it is there, buried somewhere in a
mass of 10 point Courier.
Jason
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