RE: ISO-9000 certification--an instructive anecdote

["Dick Margulis " <margulis -at- mail -dot- fiam -dot- net>]

"Jane Carnall" <jane -dot- carnall -at- digitalbridges -dot- com> wrote:

>Delia Smith writes perfect recipes. If you follow her directions EXACTLY,
>you will produce a perfect product, every time. Delia is an ISO 9000 chef.
>


By happenstance, Delia Smith's exact directions came up in a newsgroup yesterday in a story that illustrates just how annoying such processes can be in the real world.

See (caution--long link ahead):

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&threadm=20020805145655.07394.00002342%40mb-mv.aol.com&rnum=1&prev=/groups%3Fq%3Ddelia%2Bsmith%2Bgroup:alt.bread.recipes%26hl%3Den%26lr%3D%26ie%3DUTF-8%26as_drrb%3Db%26as_mind%3D4%26as_minm%3D8%26as_miny%3D2002%26as_maxd%3D6%26as_maxm%3D8%26as_maxy%3D2002%26selm%3D20020805145655.07394.00002342%2540mb-mv.aol.com%26rnum%3D1

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