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-----Original Message-----
Joanne Grey wrote:
"Oh, geez. Far too often coworkers think that because I wrote the
manual I must know all the answers. Unfortunately, the way I stay
sane (no snickering, please) is to do a brain core dump as soon
as the info isn't needed anymore. Which means that I'm usually
the first one clicking "Help" when I start using the product,
even if I was the one who *wrote* the help."
Precisely why I've had to explain to people that, while I'm happy to pitch
in wherever necessary, I'm not necessarily the best person to *take over
for* vacationing tech support staff. ;-)
Gwen Fremonti
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