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I have joked(?) that if the programmers can't fix it in code,
I'll fix it in the documentation and if that doesn't work
we can sell a training program to the users.
> In fact, I think sometimes that documentation is expected to
> fix things (that is, to paper over, literally!) that either
> stump the developers, are too costly to really fix, "will be
> fixed in the next release" (if we can ever get that one
> rolled out the door), or somebody hopes will go away. I think
> these various paradigms explain why some documentation sets
> get so big. It takes a lot of documentation to lead users
> down a convoluted path.
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