Re: Cases where bad documentation caused accidents or worse

Subject: Re: Cases where bad documentation caused accidents or worse
From: "Michael West" <mike -dot- west -at- oz -dot- quest -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 19 Apr 2002 11:46:30 +1000


Bill Hall wrote:
> it would be helpful if people could list other cases
> where documentation failures had obvious consequences.


If you broaden your inquiry from "bad documentation"
to "faulty technical communication" you can find a
horrible amount of stuff. Many air disasters are
attributable to faulty or ambiguous ground-air
communications, for example. You'll find medical
disasters, military disasters, industrial disasters --
you name it -- all attributable to faulty technical communication.
Sub-categories might include ambiguous signals, non-
standard terminology, inappropriate message format,
and so on.

Start with Google and search on "airline disaster transcripts".
Not my idea of a pleasant way to spend an afternoon, though.

--
Michael West
Melbourne



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