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Subject:Re: How to look good in your customer's eyes From:John Posada <jposada01 -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 28 Mar 2002 08:02:31 -0800 (PST)
--- Joanne Grey <j_grey -at- writeangles -dot- com> wrote:
>
> Michael Feimster wrote:
>
> > This may sound cynical, but underpromise and overdeliver. In
> other words,
> > set low expectations that can easily be met, or surpassed.
>
> Yes, it does sound cynical. But sometimes it's absolutely the right
> thing to do.
>
> Out of curiosity, how do you know exactly how much underpromising
> to
> do? What clues do you get from the client (or manager) that let you
The only underpromising I could justify to myself is to promise more
than the customer is expecting, but less than I know I can deliver.
This is a double hit. The customer thinks they are gettiing more than
they expected, which makes them happy, then they get even more, which
makes them happy AGAIN!
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