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Subject:Re: How to look good in your customer's eyes From:John Posada <jposada01 -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 28 Mar 2002 07:56:30 -0800 (PST)
Michael...I never said anything about underpromising. In fact, my
first point speaks toward that:
1) Hold yourself to a slightly higher quality standard then what the
customer is expecting.
Professionals in this business should go into a project with the
mindset of "what can I do to deliver the best product possible." That
becomes the baseline.
Doing so is not easy. Never said it was. However, as those around you
are being layed off during cutbacks, you'll watch them go out the
door as you type.
--- Andrew Plato <intrepid_es -at- yahoo -dot- com> wrote:
>
> "Michael Feimster" wrote.
> >
> > This may sound cynical, but underpromise and overdeliver. In
> other words,
> > set low expectations that can easily be met, or surpassed.
>
> Oh give me a break...Sounds like another STC seminar: "Excellence
> Through
> Lameness."
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