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Subject:RE: Data on who uses Help? From:Jim Shaeffer <jims -at- spsi -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 26 Mar 2002 14:08:35 -0500
Jim Shaeffer wrote:
I remember some Web usability studies that reported increased use of "Help"
if "Help" was renamed to something like "Hints" or "Tips."
Now, Jim Shaeffer writes:
Well, my memory was faulty. Jared Spool's article "Making Tips Work"
discusses the use of
Tips or Hints as distinct from Help. It's more than a naming thing. It's
worth reading for its critique of typical Help systems and why users prefer
Tips.
Spool's site: User Interface Engineering (http://world.std.com/~uieweb/).
Then, look under Articles and Resources.
Jim Shaeffer (jims -at- spsi -dot- com)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at http://www.ehelp.com/techwr
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