Re: Encouraging users to read online help?

Subject: Re: Encouraging users to read online help?
From: Annamarie Pluhar <apluhar -at- mindspring -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 20 Dec 2001 12:09:22 -0500

Training, training, training...

Ah, but how to actually make that happen? I heard a good idea on one of my lists (this one perhaps?) At a large corporation, they offer half-hour sessions once a week on a different feature of software in the cafeteria in the morning before work. They decide on the subjects based on calls to the Help Desk and direct requests. Coffee and donuts supplied. People come to those sessions!

Annamarie
--
Annamarie Pluhar

IDD Tech Solutions
Instructional design and development for technology.

(301) 588 - 4001
(301) 646 - 5002 (Mobile)
apluhar -at- iddtechsolutions -dot- com
Silver Spring, MD

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References:
Encouraging users to read online help?: From: Hart, Geoff

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