Re: "They don't need no stinkin' documentation..."

Subject: Re: "They don't need no stinkin' documentation..."
From: John Posada <jposada01 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 5 Nov 2001 12:57:02 -0800 (PST)

> I see some logic in diving tech support and training more detail,
> real world
> detail, on using the application than the sales force needs. Sales
> needs to
> talk about all the neat things the software does and how it will
> help the customer do what needs to be done faster/better/cheaper.

My mistake...this isn't software that the sales force sells...it is
software that the sales force USES. It is a front-end to our Siebel
and SAP enterprise applications that they use to run their sales
process. If they run into a problem with the application (write
quotes, check credit status, allocate resources, etc.) and they
cannot get support immediately, then their sales process stalls

=====
John Posada, Senior Technical Writer
mailto:john -at- tdandw -dot- com, 732-259-2874

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References:
Re: "They don't need no stinkin' documentation...": From: Tom Murrell

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