RE: Help without manuals

Subject: RE: Help without manuals
From: Darren Barefoot <Darren -dot- Barefoot -at- capeclear -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 5 Nov 2001 14:46:46 -0000

Cindy asked:

>In the article, you state that you have "subsequently employed smoother,
less complicated processes." Pray tell,
>have you written anything on those processes?

To be honest, that version of the article is a late draft (I understand that
the final version is coming out in next month's Intercom) and we (the editor
and I) excised that sentence because it was somewhat misleading. To be
honest, our simpler process was to convince management that single-sourcing
was a pain in the neck, and that we could get by without the sodding PDFs.
It certainly proved less complicated, if nothing else. At the end of the
day, providing more content was more important than multiple formats.

Thanks. DB.


> -----Original Message-----
> From: Metzger, Lucinda [mailto:cmetzger -at- dukane -dot- com]
> Sent: 05 November 2001 14:32
> To: TECHWR-L
> Subject: RE: Help without manuals
>
>
> DB wrote:
>
> "The approach--the one you mention about going from help to
> PDF--that my team took is described in an article at
> http://www.darrenbarefoot.com/writingsamples/SingleSourcing.pd
f. This approach was pretty onerous. We undertook this route because we had
abandoned updating our Frame files months earlier, so our help system was
our most up-to-date source. We then had a requirement for a PDF version, so
we had no choice but to go help-to-PDF."

Thanks for passing the URL for your article along -- this is timely, since I
am wrestling with some of the same issues for a current project.

In the article, you state that you have "subsequently employed smoother,
less complicated processes." Pray tell, have you written anything on those
processes?

Cindy
cmetzger -at- dukane -dot- com


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