TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Good documentation was cited as one of the key reasons why our publisher
customers continued to buy our software over our that of our competitors.
They were purchasing multiple copies for their editors.
More than that, bad news travels more widely then good; so if someone
dislikes something strongly about your product, they will complain long and
loud to anyone who asks them their opinion. If your documentation *really*
sucks, a lot of your potential customers will find out when they look for
reference sites.
People buy software when they see that it solves a problem, or meets a need.
Good documentation supports this, and makes it easier for users to make the
purchasing decision. Bad documentation (during evaluation) can be a barrier
to the buying decision.
> Since when does a user buy A instead of B because A has better
> documentation? Almost never. But that doesn't change the fact that
> documentation, especially good documentation, does add value
> to the product.
> Only it's value to the user, not the programmer, nor the CEO.
>
> --Doug
*** Deva(tm) Tools for Dreamweaver and Deva(tm) Search ***
Build Contents, Indexes, and Search for Web Sites and Help Systems
Available now at http://www.devahelp.com or info -at- devahelp -dot- com
A landmark hotel, one of America's most beautiful cities, and
three and a half days of immersion in the state of the art:
IPCC 01, Oct. 24-27 in Santa Fe. http://ieeepcs.org/2001/
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
