TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
RE: Lotus Notes 'UN"-Help Was RE: Moving from MS Outlook 97 to Lo tus notes R5
Subject:RE: Lotus Notes 'UN"-Help Was RE: Moving from MS Outlook 97 to Lo tus notes R5 From:Brent -dot- Jones -at- Level3 -dot- com To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 1 Nov 2000 12:43:37 -0700
Eric Ray wrote on Wednesday, November 01, 2000 11:25 AM:
[deletia regardin Notes help]
> The idea of placing requests for feedback by email in help
> files struck me as a
> good one. If well implemented, a small icon or line of text,
> when clicked, can
> allow the user to directly query/comment to the
> documentation/customer/tech
> support group. The support group would then be provided with
> such info as:
> serial number, release version, help file location, and items
> navigated
> previously in the help file. This would provide invaluable
> information to
> improve both the content and the navigation aids.
This would be quite helpful. However, when you lift info of any sort from a
user's computer (even info about an app your company sold them, and even
when lifting this info seems to be in everyone's best interests) you must
make sure the user understands that info will be gathered and sent, what
that info is, where it's going to, and what will be done with it.
And the user should be able to opt out, too--that is, click to send feedback
to the app's creators *without* additional info about serial number, help
screens accessed, etc. attached. Users are very sensitive about this, and a
number of companies have received very big public black eyes in the recent
past by gathering information like you suggest and not being candid enough
(generally through oversight rather than malice) about it.
cheers,
brent
--
Brent Jones
brent -dot- jones -at- level3 -dot- com
"In the Kingdom of Boredom, I wear the royal sweatpants."
--Mark Leyner, _My Cousin My Gastroenterologist_
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Learn how to develop HTML-based Help with Macromedia Dreamweaver!
Dec. 7-8, 2000, Orlando, FL -- $100 discount for STC members. http://www.weisner.com/training/dreamweaver_help.htm or 800-646-9989.
Sponsored by SOLUTIONS, Conferences and Seminars for Communicators
TECH*COMM 2000 Conference, Help Technology Conference, and more http://www.SolutionsEvents.com or 800-448-4230
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
