RE: frying pan, or fire?

[jarnopol <jarnopol -at- interaccess -dot- com>]

Martha Silverspring asks:
<snip>
<silverspring9235 -at- go -dot- com> =====
>So I'm just documenting the configurations and settings that need to be made 
to the 3rd party products to make our product run.
>But all the developers and testers (in another state) are complaining that I 
haven't documented enough; they want me to document everything that needs to 
be installed.  >How the heck do you handle this no-win situation?>

I worked on one of those products years ago, you have my sympathies.

What I did was create a section that listed all the 3rd party software and 
what needed to be changed from the standard install.  I did not document the 
installation of the 3rd party software, but assumed the user installed it 
correctly.

I think you're on the right track.  You shouldn't be responsible for 
documenting 3rd party stuff, only the changes that are required by your 
product.

cheers

jarnopol



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Learn how to develop HTML-based Help with Macromedia Dreamweaver!
Dec. 7-8, 2000, Orlando, FL -- $100 discount for STC members.
http://www.weisner.com/training/dreamweaver_help.htm or 800-646-9989.

Your web site localized into 32 languages? Maybe not now, but sooner than 
you think. Download ForeignExchange's FREE paper, "3 steps to successful 
translation management" at http://www.fxtrans.com/3steps.html?tw.

---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit 
http://www.raycomm.com/techwhirl/ for more resources and info.