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Subject:Citing numbers for decreased tech support costs From:"barbara hubert" <write_rhetoric -at- hotmail -dot- com> To:techwr-l -at- lists -dot- raycomm -dot- com Date:Fri, 05 May 2000 13:21:46 PDT
Have searched the archives (and the STC site)on this one to no avail.
Does anyone know of any URLs or (off-the-web) studies about the impact of
good documentation of tech support costs?
Thanks
barbara
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