TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Rene Stephenson wrote:
We are beginning the process of setting up customer service. We are just
starting to research the procedures to implement when a customer service
representative receives a call from a customer. We would love to see some
procedures that work(ed) at other companies. The industry is irrelevant.
