Re: User Documentation Preferences [WAS: Frame & WWP vs Word & RoboHelp]

Subject: Re: User Documentation Preferences [WAS: Frame & WWP vs Word & RoboHelp]
From: Sandy Harris <sharris -at- DKL -dot- COM>
Date: Wed, 25 Aug 1999 11:50:26 -0400

"Murrell, Thomas" wrote:
>
> Whether it is true or not, which is usually immaterial in such
discussions,
> I think the commonly held management belief is that non-electronic
> documentation is more expensive to produce and maintain than electronic
> documentation.
>
> Management also has as its constant example of what kind of documentation
> one needs, the Microsoft example wherein they only provide online help
with
> their software packages.

All documents should be

both: available and searchable online
and: either delivered in print form or printable by the user

Unix had the right by the mid-70's. How long will it take the rest of
the world to catch up?

From ??? -at- ??? Sun Jan 00 00:00:00 0000=


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