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Two software development teams within the Information Technology Department of
Capital One Financial Services have a immediate openings for experienced
technical writers in Richmond, Virginia. This is a great opportunity to join a
fast-growing company that ranked in the top half of Fortune magazine's second
annual list of "100 Best Companies to Work for in America." Computer World
recently named Capital One 13th on their 1999 list of "100 Best Places to Work
in IT." Capital One's innovative use of information technology fuels its
worldwide expansion and its diversification of services.
Among the factors that differentiate Capital One from other employers are
outstanding benefits such as performance-based salary and bonus packages,
generous company 401(k) plan contributions, an employee stock purchase plan,
three weeks of paid vacation during the first year of employment, excellent
medical and dental coverage, educational assistance, help locating and paying
for child and elder care, and a wide range of company-sponsored fun activities
and community service opportunities.
Join the software development team that builds Capital One's primary customer
service application. As part of this team, the technical writer will develop a
technical documentation set from scratch describing the graphical user
interface's infrastructure for an audience of technical analysts, developers,
and systems support staff. The technical writer will publish technical
documentation online for every phase of the system development life cycle.
REQUIREMENTS
Our new team member must have:
· A Bachelor's degree in Technical Communication, English, or a related field.
· Four or more years of relevant technical writing experience.
· A fundamental understanding of client/server technology and graphical user
interfaces.
Our new team member must be able to:
· Demonstrate excellent writing, editing, and project planning skills.
· Document a graphical user interface's controls and code for a technical
audience.
· Develop a comprehensive documentation publication process, from creating
document content specifications to publishing the document set.
· Evaluate documentation requirements and translate requirements into document
content specifications.
· Select the appropriate media and format for the documentation set.
· Demonstrate extensive online documentation development experience.
· Work well with developers and technical staff.
· Translate technical concepts into plain English.
· Apply information design and usability principles to all documentation
projects.
OPTIONAL EXPERIENCE
We are interested in finding a technical writer who also has:
· Documented a graphical user interface built with C++ or Visual Basic.
· Written use cases or functional specifications for a graphical user
interface.
· Planned and built a documentation set from scratch.
· Pursued professional development opportunities through STC or other
organizations.
Please submit your resume to:
Ayanna Richardson
Capital One, Human Resources Department
Fax: (804) 934-7814
E-mail: ayanna -dot- richardson -at- capitalone -dot- com
Please use "Resume" as your subject line. Please submit your resume as ASCII
text in the message body or as a MS Word e-mail attachment.
Join a well-rounded Technical Publications team that uses current best
practices
to produce usable, technically accurate, and well-written publications. We
develop internal technical documentation describing Capital One's telephony
and
middleware architecture for technical analysts, developers, and systems
support
staff. We publish information in various media for every phase of the system
development life cycle-including functional design specifications, operation
and
administration guides, and troubleshooting guides. We are looking for
additional
team members who will bring their professional commitment, flexibility, and
sense of humor to our team.
REQUIREMENTS
Our new team members must have:
· A Bachelor's degree in Technical Communication, English, or a related field.
· Three or more years of technical writing experience.
· A fundamental understanding of client/server technology.
Our new team members must be able to:
· Demonstrate excellent writing and editing skills.
· Demonstrate advanced Microsoft Word skills.
· Receive constructive feedback from peers and apply it to documentation
projects.
· Evaluate documentation requirements.
· Select the appropriate media for documentation projects.
· Work well with developers and technical staff.
· Translate technical concepts into plain English.
· Apply information design and usability principles to all documentation
projects.
OPTIONAL EXPERIENCE
We would like to find team members who also have:
· Worked with Macromedia Dreamweaver and Adobe Acrobat Exchange.
· Worked extensively with desktop publishing tools.
· Participated in every aspect of web site development or have start-up web
site
experience.
· Created flow charts and other information graphics.
· Created online help systems.
Please submit your resume to:
Mark Fignar
Capital One, Human Resources Department
Fax: (804) 934-2245
E-mail: mark -dot- fignar -at- capitalone -dot- com
Please use "Resume" as your subject line. Please submit your resume as ASCII
text in the message body or as a MS Word e-mail attachment.
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