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Subject:How knowledge is lost over time From:Frances Campbell <frances -dot- campbell -at- CGI -dot- CA> Date:Tue, 29 Jun 1999 17:11:40 -0400
I am looking for any statistics or studies on how knowledge of a
computer application or business process is lost over time. This loss
of knowledge might occur for several reasons, including: lack of
practice by employees, lag time between training and application, lack
of documentation, employee attrition or change-over.
Any suggestions?
Thanks.
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