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Subject:Reader Response Forms From:Debbie Pesach <dpesach -at- SOHOLYNK -dot- COM> Date:Wed, 16 Jun 1999 16:33:42 +0300
Cross-posted to Techshoret and TECHWR-L.
Greetings!
I'm toying with the idea of adding a reader response form to some of our
documentation. I have no direct contact with clients (perhaps I'll have
some very limited contact with resellers) and I'd like to know where my
documentation works and where it doesn't. I doubt that there is any
chance of usability studies. Before I propose the idea to the head
honchos, I'd like to know about your experience with this.
Do you use a reader response form in your documentation to try and get
feedback from clients about the quality of the doc? Does your Help Desk
(Tech Support) provide you with feedback when clients complain/praise
the documentation (or even better, do they ASK the clients about their
use of the documentation)?
Do you have information about response rates? Have you actually received
responses that affect future versions of the doc?
