graphics in online help systems

Subject: graphics in online help systems
From: Michelle Vina-Baltsas <Michelle_Vina-Baltsas -at- US -dot- CRAWCO -dot- COM>
Date: Tue, 13 Apr 1999 10:46:18 -0400

Can anyone direct me to information on the usefulness/effectiveness of
including graphics in software help systems. Research-based information
as well as anecdotal evidence will be appreciated.
Thank you,
Joan Melgaard

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Joan,

The November 1998 issue of the STC's Technical Communication journal did a cover
story titled "Visulizing Information." I've read the article, and it addresses
some of these issues.

Good luck,
Michelle

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