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Subject:Re: Documentation distribution policy From:Dianne Walsh <Dianne -dot- Walsh -at- MEDECISION -dot- COM> Date:Tue, 2 Feb 1999 16:26:20 -0500
Gilda,
Your situation sounds exactly like mine--and oddly enough, we're having a
meeting tomorrow afternoon to discuss exactly what wording should be in the
contract. Our policy right now is to provide two sets of our larger manuals
to each client site and then each user gets one copy each of two smaller
booklets (Getting Started and How Do I...?) plus a quick reference card.
Clients may purchase extra copies with the price varying with the size of
the manual.
I was asked some time ago to write up a "formal" explanation of the policy,
including pricing, for our contracts, but it never made it into the
contracts due to management and organizational changes (or at least I never
heard that it was put in). Now we're having a meeting about it, so I'm
hoping we'll finally get it all straightened out and we'll have the pricing
included. Our customers need to know what they'll be charged for and what
they're entitled to " for free."
If you're interested, I'll let you know the results of tomorrow's meeting
without posting the specifics, of course.
Dianne Walsh
<All the usual disclaimer stuff....>
> -----Original Message-----
> From: Gilda Spitz [SMTP:Gilda_Spitz -at- MARKHAM -dot- LONGVIEW -dot- CA]
> Sent: Tuesday, February 02, 1999 3:53 PM
> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject: Documentation distribution policy
>
> I'm a new subscriber. Please forgive me if I'm asking a question that has
> been answered before.
>
> I have been asked to establish a distribution policy for printed books.
> (We
> also do Acrobat and online, but that's a different issue.) Management has
> asked me to set up something in which we promise in the contract to
> provide
> one complete set of books when the customer signs, with the option to
> purchase extra books , if necessary. Users will also receive books if and
> when they attend training sessions. (I, of course, want to give out as
> many
> books as possible to as many users as possible, but Management is
> concerned
> about the costs.)
>
> Does anyone out there have experience with this? Do you state the book
> prices in the contract? Do you have any tips or advice?
>
> Thanks.
>
> Gilda
>
> From ??? -at- ??? Sun Jan 00 00:00:00 0000=
> =
>
>
