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Subject:ROI of Online Help Systems From:Peter Collins <peter -dot- collins -at- BIGFOOT -dot- COM> Date:Fri, 6 Nov 1998 11:30:10 +1100
Apologies all - I left "SSD" undefined.
"SSD" = Single Source Documents - those that can be two or more of:
displayed, printed, context accessed as help, incorporated in a Web site,
distributed as on-line or printable PDF, hypertexted (wow, that one felt
good!), and the like.
Peter Collins, VIVID Management Pty Ltd,
26 Bradleys Head Road, MOSMAN 2088, Australia
+61 2 9968 3308, fax +61 2 9968 3026, mobile +61 (0)18 419 571
Management Consultants and Technical Writers
email: peter -dot- collins -at- bigfoot -dot- com ICQ#: 10981283
web pages: http://www.angelfire.com/pe/pcollins/