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My team of seven technical writers has just finished a 10-piece
documentation suite. We are looking for strategies for evaluating the
effectiveness of the package externally - most likely by our customers.
Some options are:
1. Circulate an evaluation questionnaire
2. Conduct phone interviews
3. Conduct document usability tests
4. ?
Does anyone have experience with this they can share? What do you
recommend?
Does anyone have a sample questionnaire they've used effectively in the
past?
- Thom
