Re: Preparing case studies

["Amy G. Peacock" <apeacock -at- WOLFENET -dot- COM>]

On Thu, 8 Oct 1998, Svi Ben-Elya wrote:

> I intend to prepare a training course and am considering using a case study
> approach similar to that used in academic environments. Does anyone have
> useful information on how case studies should be prepared or where I can
> find some good examples of a case study.

I probably have a much more simple situation than you do but here's
what I do:

I just wrote a doc for a program that is already in use (though not
broadly, yet) and so I had the tech support guys give me a list of
questions that they heard alot regarding the program.

I took those real-life questions and put them in a section just for
Case Studies and then answered, step by step, what to do in that
situation.  I added a touch of humor here and there so that the user
wouldn't feel like a complete goober for worrying about the problem.
:) It was important for me to convey the fact that *everyone* has
questions and problems. Misery loves company, doncha know...

Amy Peacock
techwriter & jewelrymaker
Snohomish, Washington
apeacock -at- wolfenet -dot- com

"How do I set my laser printer to stun?"

These are my opinions, not my employer's.


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